ID verification is the process of confirming the identity of a person by checking their government-issued identification document (e.g., driver’s license, passport) and comparing it to other relevant information.

Subscribers are required by law to verify their identity for certain activities, such as accessing financial services or engaging in high-risk transactions. Additionally, ID verification helps to protect you from fraud and ensure the security of your platform.

Depending on the region of the subscriber, we may collect their full name, date of birth, e-mail address, phone number, a photo of their ID document, and a selfie.

We take data security very seriously. We use industry-standard security practices to protect their information, including top-tier encryption and secure storage.

We typically accept government-issued photo IDs such as driver’s licenses, passports, or national ID cards. This may differ from country to country.

The verification process is straightforward – users can follow the on-screen instructions to upload a clear photo of their ID and a live selfie. Our system will then automatically verify this information. In some cases, additional steps might be needed for enhanced verification.

Most verifications are completed within minutes, but it can sometimes take up to 24 hours depending on the complexity of the process.

If verification fails, the subscriber will receive a notification explaining the reason and instructions on how to resolve the issue. This might involve re-submitting their documents or contacting our support team.

We only use the information provided for the purposes of identity verification and as required by law. We will not share confidential information with any third parties without a user’s consent.

You can find more information in our Terms & Conditions or by contacting our support team.

No, they won’t need to verify their ID every time they use the website. Once their ID has been successfully verified, their information is stored securely on our system. They will only need to re-verify their ID in the event their personal details change or we detect suspicious activity on their account.

As part of our security measures, subscribers will need a webcam to take a clear photo of their ID document, as this is crucial for comparison with their information. We also make use of “liveness checks” where they need to follow on-screen instructions (like blinking or turning their head) to confirm they are a real person. This can utilise their webcam for verification purposes.

The verification process will most likely be interrupted, and their progress may be lost. Subscribers should ensure they have a stable internet connection before trying again.

Yes, our solution can be used on both desktop and mobile apps.

Access to their information is tightly controlled to ensure their privacy and data security. Only our verification team, consisting of a limited number of authorised personnel and system administrators with high-level permissions, has access to their data. For further details, please refer to our Privacy Policy.

If they believe their information has been compromised, they should secure their account immediately by changing their password and contacting our support team for assistance.

You can find more information in our Terms & Conditions, Privacy Policy, or by contacting our support team.

There are certain fees associated with user ID verification, depending on your needs. Please refer to our Pricing page, or set up a call with our experts to discuss your requirements.

Verification provides increased security and reduces the risk of money laundering. Proper verification helps confirm the legitimate identity of an account holder, making it significantly harder for unauthorised individuals to gain access to your platform and engage in fraudulent activities.

Yes, we do. Continuous AML checks involve ongoing monitoring of user activity and transactions to identify suspicious patterns that might be indicative of money laundering or other financial crimes.